consolehub

Privacy Policy

Last updated 12 June 2026

At ConsoleDotHub ("we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit consoledothub.com and make purchases from us.

1. Information we collect

We collect information you provide directly to us, including:

  • Personal information: name, email address, phone number, shipping address, and billing address.
  • Payment information: payments are processed securely through Razorpay. We do not store your card or bank details.
  • Order information: products purchased, order history, and delivery preferences.
  • Communication data: messages you send us by email, WhatsApp, or contact forms.

2. How we use your information

We use the information we collect to:

  • Process and fulfil your orders.
  • Send order confirmations and shipping updates.
  • Respond to your questions and provide customer support.
  • Send promotional communications, with your consent.
  • Improve our website and services.
  • Comply with legal obligations.

3. Information sharing

We do not sell your personal information. We may share it with:

  • Logistics partners: to deliver your orders, via our logistics partners (Shiprocket network), which dispatches through couriers such as Delhivery, BlueDart, DTDC, and Ecom Express.
  • Payment processors: Razorpay, to process payments securely.
  • Legal requirements: when required by law or to protect our rights.

4. Data security

We implement appropriate security measures to protect your personal information. All payment transactions are encrypted using SSL technology. However, no method of transmission over the Internet is completely secure.

5. Data retention

We keep your personal information only for as long as needed to fulfil the purposes set out in this policy, including order fulfilment, customer support, and meeting legal, accounting, or tax obligations. When the information is no longer required, we delete or anonymise it.

6. Compliance with the DPDP Act 2023

We process your personal data in line with India's Digital Personal Data Protection (DPDP) Act, 2023. We collect data with your consent or for a lawful purpose, limit it to what is necessary, and protect it with reasonable safeguards. As a Data Principal, you have rights under the Act, including access, correction, and erasure, which you can exercise using the contact details below.

7. Cookies

We use cookies and similar technologies to:

  • Remember your cart items.
  • Analyse website traffic and usage.
  • Personalise your experience.

You can disable cookies in your browser settings, but this may affect website functionality.

8. Your rights

You have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Opt out of marketing communications.

9. Children's privacy

Our website is not intended for children under 13. We do not knowingly collect information from children under 13.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page.

11. Grievance and contact

If you have questions about this policy, or wish to raise a grievance or exercise your data rights, please contact us: